Refund Policy

What is the Return/Exchange                                                                                   

Oz seller store  accepts returns/exchanges within 30 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email Sale items are not subject to returns, due to the fact that each piece is made to order. Some Sale items may be subject to exchange. Please contact our customer support team if your MALIBU GATEWAY item is eligible for exchange.

Oz seller store will reimburse or pay for return shipping only in the event that we have erred. For example:"Oz seller store" if were to send you the incorrect piece of item*

There are NO returns on some "Oz seller store" Sale items. If you would like to make an exchange for a different length, there is a shipping fee paid by customer. These products are guaranteed under our One-Time Return Policy- Oz seller store will repair the item should you experience any defects in craftsmanship or breakage.

*Shipping + Warranty paid on Returned Items is non-refundable.*

Spin to win Spinner icon